Your host still answers first. The assistant picks up only the calls that were about to hit voicemail — the third line during the rush, the 9:40 PM order — and turns them into orders and tables in your POS. Anything that needs a person goes to your host stand. You pay only for the orders and tables it takes — about what your host stand costs for the same few minutes. Nothing while it waits.
A six-hour Friday shift costs the host stand $90 whether the phone rings or not. The assistant's Friday: a handful of minutes, each one carved out of an order that was headed to voicemail. It isn't a new expense on your P&L. It's the sales you were already losing, back on the books, for a sliver of each ticket.
Phone reservations booked by your assistant go straight into your book as direct bookings, not marketplace covers. The guests who were already calling you stop costing you marketplace rates — same tables, same guests, a fraction of the fee.
Same POS, same reservation book, same phone number. The assistant plugs into what you have, and you keep running it the way you do today.
Toast · Square · Clover · NCR Aloha · Oracle Simphony · Lightspeed · SpotOn · Revel · TouchBistro · Heartland · PAR Brink · SkyTab · Upserve · Lavu · HungerRush · Focus · Harbortouch · Squirrel · and most othersDirect to the register, or through your ordering page
OpenTable · Resy · Yelp · SevenRooms · SpotHopper · Tock · Toast Tables · HostMe · Eat App · and most othersOur own book, free
DoorDash Drive · Uber Eats · Grubhub · ChowNow · Slice · Popmenu · Olo · SpotOn Order · and most othersBranded ordering page, free
WordPress · Wix · Squarespace · GoDaddy · Duda · any site with one line of code · and most othersGoogle “Reserve a table” button, free
Some systems connect straight to the register. The rest connect through the ordering or booking page you already use — the assistant texts the caller right into it — or through that system's own connection key. Don't see yours? Ask. It's usually a short conversation.
Every modern POS has a page in its own portal (or a sales rep) that hands out a connection key — a long string of letters and numbers that lets one outside program talk to your register. That's all an “API credential” is. You copy it, paste it into your portal, and orders start landing in your POS exactly the way online orders do.
We do it with you on the setup call. Most owners have never heard the word API, and never need to.
Type in the email and password you already use for OpenTable. From then on the two books stay in sync, both directions, all day: a table the assistant books shows up in OpenTable within seconds, and a table booked on OpenTable blocks that time here. Run both at once — OpenTable for discovery, our free book for everyone who calls — and never double-seat a table.
Turn the assistant on by dialing a short code from your restaurant phone. Turn it off by dialing another. That's the whole manual — no app to install, no settings to study, nothing to train the staff on.
Your phone number stays with your phone company, in your name, 100% of the time. We never take it over and never hold it. The day you stop, you dial the off code and it's as if we were never there.
Every call still shows in your carrier's own call log, exactly as it does today. That gives you an unbiased, independent record of every minute — not just ours — for accounting you can check yourself.
Real restaurant scenarios — both voices are our phone assistant. Pick one and judge the thing every owner worries about first: does it sound like a machine?
The first-month math. More than half of your calls never touch the assistant: the phone tree handles them as a standard call, anyone who asks for your host gets your host, and spam is blocked before it rings. What does reach the assistant is the overflow — the orders and tables your team couldn't get to, the ones that were going to voicemail. Each of those is a full ticket you were losing, recovered for a couple of minutes of host-stand money. No subscription, no minimum, no monthly fee: a month where it takes nothing costs nothing. The bill is never a new cost on top of your night. It's a sliver of the sales it just brought in.
No hardware, no new phone number, no IT project, nobody to train. If you can forward a phone line, you're ready — and you can un-forward it just as fast.
Tell us about your restaurant — menu, hours, reservation policy, how you handle catering and large parties. That's the only homework you'll ever do.
We train it on your exact menu and house rules, connect your POS and reservation book, then send you real test recordings to approve before anything goes live.
Your existing number stays. Your host answers first — only what was headed to voicemail forwards to the assistant. Start it on a slow Tuesday. Turn it off anytime from your portal.
We're already answering restaurant lines from Sarasota to Chicago. Book a free demo and we'll build a sample ordering and reservation assistant on your menu, your hours, your rules. Hear it before you decide anything. Then run it on a few weeks of real overflow calls — the only thing you'll ever pay for is the orders and tables it takes.
Prefer to talk right now? Call (213) 810-3611